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Adhering to a service philosophy of "Customer First, Worry-Free Experience," the company has established a comprehensive service system covering pre-sales, in-sales, and post-sales stages: 01.
Pre-sales Service (Solution Consultation) Free product selection advice and recommendations for optimal glass structural solutions based on project requirements Free sample production available for customer testing and approval Provision of product test reports and certification documents to address customer concerns Collaboration with design institutes or design firms on glass material selection and energy-efficiency calculations. 02.
In-sales Service (Order Management) Detailed production schedule provided within three working days of contract signing Dedicated order coordinators assigned to provide weekly updates (at least twice) on production progress and logistics status Professional packaging using wooden crates or A-frame steel racks to ensure safety during sea or land transport Assistance with export customs declaration, commodity inspection, and sea freight booking. 03.
Post-sales Service (Quality Assurance) Product warranty: 10-year warranty for tempered glass (excluding man-made damage); 5-year warranty for insulating glass (against fogging and leakage) Response to quality issues within 48 hours; resolution plan provided within seven working days On-site installation guidance by technical personnel available for engineering projects Customer profiles maintained with annual follow-ups to gather usage feedback. 04.
Customized Services Customization of non-standard sizes accepted with flexible minimum order quantities (MOQ) OEM services available, including branding/marking according to customer specifications Joint development of new products for specialized projects.
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